Refund, Exchanges and Returns

Exchange & Return Policy

Eligibility

You can exchange for size or replace your outfit within 5-days of receiving your order. Items must be marked as eligible for the same.

Reverse Pickup

We offer a reverse pickup service from your shipping address. In case it’s not available for some pin codes the client will have to self-ship it.

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

Not Eligible

Products purchased using a credit voucher are not eligible for exchange or return.

Product Availability

In case the size requested/product requested is out of stock, a credit voucher will be issued, valid for 30 days.

Exchange & Return Process

We’ve simplified the process with Return Prime

  • Start Process

    Click here to initiate your return or exchange.

  • Pickup

    Arranged within 48 hours.

  • Packaging

    Use original packaging.

  • Condition

    Items must be unused, unwashed, with all tags intact.

  • Processing

    Exchange/return within 7 working days after item verification.

Need help? Contact us at Contactus@attiris.in

Refund Policy

  • Store Credit: Returns which are accepted can be claimed as store credit minus the shipping charges (to & fro), which is valid for 30 days.
  • Fee: The exchanges will incur a non-refundable shipping fee of Rs 250.
  • Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for their cash value.

Sale or Discount Policy

  • Size Exchanges Only: Discounted items are eligible for size exchange for a fee of Rs 300 provided the size is available.
  • No Returns: We cannot accept returns on discounted or sale items, including those purchased with promotional codes.

Missing or Damaged Items

  • Report: If an item is missing or damaged, please report it within 2 days of receiving your parcel.
  • Proof: Send us box opening video & photographs of the item and the delivery package.
  • Resolution: Our customer care team will investigate and provide a resolution.

Cancellation Policy

  • Timing: You can cancel your order within 12 hours for a store credit.
  • After 12 Hours: We are unable to process cancellations after this time.
  • Prepaid Orders are not eligible for cancellation.
  • International orders are not eligible for exchange or return.

  • Need Help? Contact us on Contactus@attiris.in We're here to assist you!

  • Disclaimer: This is valid for all the orders placed 01.09.2024 onwards.